Shipping Information
Shipping Information
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving the order confirmation email. You will receive a notification when your order ships. There may be potential delays due to high order volumes or postal service issues over which you have no control.
Domestic shipping rates and estimates
For calculated shipping rates : Your order’s shipping rates will be calculated and displayed at checkout.
For simple flat rate shipments : We offer free shipping to the following countries: [ITALY] . For shipments to the SCS islands, a surcharge of EUR 2.00 applies.
| Shipping option | Estimated delivery time | Price |
| Express Courier(Tracking available, please contact us to insure your package) | 1 to 2 business days | €9.99 |
| Post 1(Tracking available) | 2 to 4 business days | €3.50 |
Local delivery
We offer free local delivery.
We deliver between 9:00 AM and 6:00 PM on the following days: [Mon-Fri]. We will text you to the phone number you provided at checkout to let you know your delivery date.
In-store pickup
You can avoid shipping costs with free local pickup at [Via Vittorio Veneto 82, 45100, Rovigo]. After you place your order and select local pickup during checkout, your order will be prepared and ready for pickup within 1 business day. Once your order is ready, you’ll receive an email with instructions. Our in-store pickup hours are 9:00 AM – 1:00 PM / 3:00 PM – 8:00 PM on the following days: [Mon-Sat]. When you come to pick up your order, be sure to have your confirmation email with you.
International shipping
We offer international shipping to the following countries: [EU Europe, Non-EU Europe, USA-CANADA, Rest of the World].
Shipping rates for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (such as VAT), which are applied when the shipment reaches the destination country. Tecno Assist is not responsible for these additional charges, which are your responsibility as the customer.
How can I check the status of an order?
Once your order ships, you’ll receive an email notification with a tracking number you can use to check its status. Tracking information will be available within 48 hours.
If you don’t receive your order within 2-4 days of receiving the shipping confirmation email, please contact us at rovigo@tecnoassist.net with your name and order number, and we will investigate.
To track your order, visit the Track shipments or your package website – Poste.it
To track your order (international shipments) Tracking – DHL – Italy
Shipping to the post office
After you place your order and select post office pickup during checkout, we’ll provide you with all the information you need for your pickup.
Shipping to PuntoPoste
After you place your order and select PuntoPoste pickup during checkout, we’ll provide you with all the information you need for your pickup.
Refunds, returns and exchanges
We accept returns up to 14 days after delivery for unused items in the same original condition and will refund the full order amount, minus shipping costs.
If your order arrives damaged in any way, please notify us as soon as possible at rovigo@tecnoassist.net , including your order number and a photo showing the item’s condition. We handle these issues on a case-by-case basis, but we will do our best to find a satisfactory solution.
Learn more about our Refund Policy .
For any other questions, please contact us at rovigo@tecnoassist.net