Shipping costs vary depending on the destination and the number of items purchased. The correct shipping cost will be displayed on the checkout page.
All products in our store display an expected shipping date . The shipping date indicates the expected time for completing the order and receiving the package from the courier. This variable timeframe takes into account the immediate and upcoming availability of the products and the number of orders being processed. For orders paid by bank transfer , the timeframe is extended by the number of days required for the funds to be credited. Our partner courier is DHL, which will send tracking information via email . You can track DHL shipments here . Please note that the courier will always deliver to street level . Immediate and upcoming product availability is updated daily once the order cycle is complete. If the products ordered are unavailable by the expected timeframe, we will issue an immediate refund .
Need to schedule a pickup? You’re in the right place! It’s a huge advantage to be able to count on the flexibility of pick-up times and days. By selecting “Poste Italiane” pickup in your cart, you can choose the closest and most convenient location from the list.
If you have any problems placing an order, please do not hesitate to contact us at rovigo@tecnoassist.net, or you can call us at 340 9123786 / 0425 091888
Tecno Assist’s return policy allows you to reconsider your purchase and return the purchased item. No reason is required for a return request. Returns of products purchased via bank transfer for tax relief are not permitted . The maximum return period is 14(fourteen) calendar days from the date of delivery. The purchased product must be returned in the same packaging in which it was delivered. Items purchased as new must be returned intact , unused , and undamaged . Products and/or product packages (Kits) whose warranty seal has been tampered with may only be returned for proven faults. Products sealed with a manufacturer’s label that prevents free inspection may only be returned for proven faults. Subject to the express conditions, you will be entitled to a refund of the price paid ( excluding shipping costs, if incurred). In the event of a full refund for an order, the collection fee paid by Tecno Assist to the financial intermediary will be retained .
Customers who discover that a purchased product is not working must return it to our office. Our office is located in Rovigo, Via Vittorio Veneto 82 (45100). Once the product has been received and verified to be non-compliant, we will send the customer a new replacement.
